Return & Refund Policy

This Return & Refund Policy complies with the UK Consumer Rights Act, aiming to protect the legitimateshopping rights and interests of every customer.
Customers can apply for return and refund within 14 calendar days after receiving the goods. All returnedproducts must be unused, intact, complete with original packaging, accessories and labels, and keep resalecondition.
1. Return Time Limit
2. Return Application Process
Please send your order number, product information, return reason and product real photos to our officialemail: BrennanKupfer41 @hotmail.com. We will review your application within 24 hours and issue formal returnguidelines. Please do not return goods without official authorization.
3. Return Freight Rules
Returns due to personal preference, wrong purchase and other personal reasons shall be borne by thecustomer for return shipping fees. If the return is caused by our product quality problems, wrong delivery,missing parts and other store errors, we will bear all return shipping fees and provide full refund or freereplacement service.
4. Damaged and Defective Products
If you receive damaged, defective or inconsistent products, please contact us within 7 days after receipt andprovide valid photos and videos. We will provide free replacement, full refund or partial compensationaccording to the actual situation.
5. Refund Processing Cycle
After we receive and inspect the returned goods to be qualified, we will complete the refund processing within3-7 working days. The specific arrival time depends on the processing rules of your payment channel
6. Non-Returnable Products
For safety and hygiene reasons, personalized customized toys, opened disposable toy accessories and final-sale discounted products do not support return and exchange.