Shipping Policy

ORWYNPLAY provides professional cross-border shipping services mainly for the United Kingdom, coveringmost European regions. The following shipping rules apply to all orders on our official store.
1. Order Processing Time
All paid orders will be processed and arranged for shipment within 1-3 working days. Weekends, UK officialholidays and peak promotion periods will cause slight delays in processing time, which is a normal situation.
2. Delivery Time
United Kingdom: 3-7 working days after shipment
European Countries: 7-14 working days after shipment
Other International Regions: 10-20 working days after shipment
3. Shipping Fee Standard
The shipping fee of each order is automatically calculated according to the product weight, package size anddelivery address at checkout. We will launch regular free shipping discount activities for eligible orders, subjectto the latest store activities
4. Order Tracking
After the order is delivered, we will send the exclusive tracking number and logistics query link to yourreserved email. You can check the real-time logistics status at any time.
5. Customs and Tariff Regulations
For cross -border orders, local import duties and VAT may be incurred, which shall be borne by the buyer. Weare not responsible for order delays, detention and additional fees caused by local customs policies.
6. Undeliverable Packages
If the package is returned or undeliverable due to incorrect customer address, active refusal to sign and
unclaimed overtime, the resulting logistics loss will be borne by the customer.